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  5. Business Services Curriculum Framework - Stage 6 Syllabus Part B
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Business Services Curriculum Framework (approved 2008) – Stage 6 Syllabus Part B

For implementation from 2009 for Year 11 Students

Business Services Curriculum Framework Syllabus Part B (complete document)
PDF (269 pages, 1.7 MB)
Published 26 August 2008
updated July 2009
Units of competency
Compulsory Unit title Unit code and PDF download Unit code and Word document download Publication date
Communicate in the workplace BSBCMM201A (9 pages, 84 KB) BSBCMM201A (9 pages, 112 KB) 26 August 2008
Deliver a service to customers BSBCUS201A (10 pages, 84 KB) BSBCUS201A (10 pages, 116 KB) 26 August 2008
Work effectively in a business environment BSBIND201A (12 pages, 96 KB) BSBIND201A (12 pages, 128 KB) 26 August 2008
Process and maintain workplace information BSBINM201A (8 pages, 76 KB) BSBINM201A (8 pages, 100 KB) 26 August 2008
Participate in OHS processes BSBOHS201A (11 pages, 68 KB) BSBOHS201A (11 pages, 104 KB) 26 August 2008
updated July 2009
Participate in environmentally sustainable work practices BSBSUS201A (8 pages, 76 KB) BSBSUS201A (8 pages, 100 KB) 26 August 2008
Organise and complete daily work activities BSBWOR202A (8 pages, 80 KB) BSBWOR202A (8 pages, 108 KB) 26 August 2008
Work effectively with others BSBWOR203A (7 pages, 72 KB) BSBWOR203A (7 pages, 96 KB) 26 August 2008
Use business technology BSBWOR204A (4 pages, 48 KB) BSBWOR204A (4 pages, 68 KB) 26 August 2008
Units of competency
Elective Unit title Unit code and PDF download Unit code and Word document download Publication date
Deliver and monitor a service to customers BSBCUS301A (5 pages, 60 KB) BSBCUS301A (5 pages, 80 KB) 26 August 2008
Work effectively with diversity BSBDIV301A (4 pages, 48 KB) BSBDIV301A (4 pages, 64 KB) 26 August 2008
Maintain financial records BSBFIA301A (5 pages, 56 KB) BSBFIA301A (5 pages, 72 KB) 26 August 2008
Process payroll BSBFIA302A (5 pages, 56 KB) BSBFIA302A (5 pages, 76 KB) 26 August 2008
Process accounts payable and receivable BSBFIA303A (6 pages, 68 KB) BSBFIA303A (6 pages, 92 KB) 26 August 2008
Maintain a general ledger BSBFIA304A (4 pages, 48 KB) BSBFIA304A (4 pages, 60 KB) 26 August 2008
Produce texts from notes BSBADM302B (4 pages, 52 KB) BSBADM302B (4 pages, 64 KB) 26 August 2008
Produce texts from audio transcription BSBADM303B (4 pages, 52 KB) BSBADM303B (4 pages, 68 KB) 26 August 2008
Organise schedules BSBADM307B (4 pages, 52 KB) BSBADM307B (4 pages, 64 KB) 26 August 2008
Maintain business resources BSBADM311A (4 pages, 56 KB) BSBADM311A (4 pages, 68 KB) 26 August 2008
Handle mail BSBINM202A (5 pages, 60 KB) BSBINM202A (5 pages, 76 KB) 26 August 2008
Organise workplace information BSBINM301A (5 pages, 60 KB) BSBINM301A (5 pages, 76 KB) 26 August 2008
Utilise a knowledge management system BSBINM302A (4 pages, 48 KB) BSBINM302A (4 pages, 64 KB) 26 August 2008
Contribute to workplace innovation BSBINN201A (4 pages, 56 KB) BSBINN201A (4 pages, 72 KB) 26 August 2008
Promote innovation in a team environment BSBINN301A (6 pages, 64 KB) BSBINN301A (6 pages, 84 KB) 26 August 2008
Process customer complaints BSBCMM301A (4 pages, 52 KB) BSBCMM301A (4 pages, 72 KB) 26 August 2008
Develop keyboard skills BSBITU102A (3 pages, 44 KB) BSBITU102A (3 pages, 56 KB) 26 August 2008
Produce simple word processed documents BSBITU201A (6 pages, 64 KB) BSBITU201A (6 pages, 72 KB) 26 August 2008
Create and use spreadsheets BSBITU202A (6 pages, 64 KB) BSBITU202A (6 pages, 76 KB) 26 August 2008
Communicate electronically BSBITU203A (5 pages, 60 KB) BSBITU203A (5 pages, 72 KB) 26 August 2008
Create and use databases BSBITU301A (5 pages, 32 KB) BSBITU301A (5 pages, 64 KB) 26 August 2008
updated July 2009
Create electronic presentations BSBITU302A (6 pages, 36 KB) BSBITU302A (6 pages, 72 KB) 26 August 2008
updated July 2009
Design and produce text documents BSBITU303A (6 pages, 68 KB) BSBITU303A (6 pages, 80 KB) 26 August 2008
Produce spreadsheets BSBITU304A (6 pages, 64 KB) BSBITU304A (6 pages, 80 KB) 26 August 2008
Conduct online transactions BSBITU305A (4 pages, 52 KB) BSBITU305A (4 pages, 68 KB) 26 August 2008
Design and produce business documents BSBITU306A (5 pages, 56 KB) BSBITU306A (5 pages, 72 KB) 26 August 2008
Develop keyboarding speed and accuracy BSBITU307A (3 pages, 48 KB) BSBITU307A (3 pages, 56 KB) 26 August 2008
Produce desktop published documents BSBITU309A (6 pages, 64 KB) BSBITU309A (6 pages, 80 KB) 26 August 2008
Recommend products and services BSBPRO301A (5 pages, 60 KB) BSBPRO301A (5 pages, 72 KB) 26 August 2008
Purchase goods and services BSBPUR301B (4 pages, 52 KB) BSBPUR301B (4 pages, 72 KB) 26 August 2008
Identify suitability for micro business BSBSMB201A (5 pages, 60 KB) BSBSMB201A (5 pages, 72 KB) 26 August 2008
Implement and monitor environmentally sustainable work practices BSBSUS301A (7 pages, 72 KB) BSBSUS301A (7 pages, 92 KB) 26 August 2008
Organise personal work priorities and development BSBWOR301A (5 pages, 60 KB) BSBWOR301A (5 pages, 76 KB) 26 August 2008
Work effectively as an off-site worker BSBWOR302A (5 pages, 60 KB) BSBWOR302A (5 pages, 80 KB) 26 August 2008
Write simple documents BSBWRT301A (5 pages, 56 KB) BSBWRT301A (5 pages, 72 KB) 26 August 2008
Maintain daily financial/business records FNSICGEN305B (5 pages, 56 KB) FNSICGEN305B (5 pages, 72 KB) 26 August 2008
Apply first aid HLTFA301B (8 pages, 80 KB) HLTFA301B (8 pages, 92 KB) 26 August 2008

Specialisation study units of competency
Details of the specialisation study units of competency are available in the Business Services Training Package (BSB07) or from the National Training Information Service.

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