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Business Services – Performance band descriptions

The typical examination performance in this band:

Band 6

  • Consistently and correctly communicates using precise industry and enterprise terminology, in a manner appropriate to the audience and situation in the workplace.
  • Demonstrates a thorough understanding and application of the performance required in a range of work tasks.
  • Applies an in-depth knowledge and understanding relevant to specific competencies.
  • Demonstrates an extensive understanding of legislation as it applies to the business services industry.
  • Demonstrates high level skills in problem solving, planning and applying review strategies to manage efficiently a range of complex tasks.
  • Exhibits a comprehensive understanding of enterprise procedures and policies and their importance in the business environment.
  • Demonstrates high level skills in the use of appropriate technologies to produce quality outcomes.
  • Demonstrates critical judgement and sound reasoning to select, organise, synthesise and evaluate relevant information from a variety of sources.

Band 5

  • Communicates, using specific industry and enterprise terminology, in a manner appropriate to the audience and situation in the workplace.
  • Demonstrates a detailed understanding and application of the performance required in a range of work tasks.
  • Demonstrates a detailed knowledge and understanding relevant to specific competencies.
  • Demonstrates an understanding of legislation as it applies to the business services industry.
  • Demonstrates comprehensive skills in problem solving, planning and applying review strategies to manage efficiently a range of complex tasks.
  • Exhibits a thorough understanding of enterprise procedures and policies and their importance in the business environment.
  • Demonstrates comprehensive skills in the use of appropriate technologies to produce quality outcomes.
  • Demonstrates accomplished judgement and reasoning to select, organise and evaluate relevant information from a variety of sources.

Band 4

  • Communicates, using industry and enterprise terminology, in a manner appropriate to the workplace.
  • Demonstrates a sound understanding and application of the performance required in a range of tasks.
  • Demonstrates a sound knowledge and understanding relevant to specific competencies.
  • Demonstrates a basic understanding of legislation as it applies to the business services industry.
  • Demonstrates skills in problem solving, planning and applying review strategies to manage a range of tasks to achieve quality outcomes.
  • Exhibits a general understanding of enterprise procedures and policies and their relationship to business success.
  • Demonstrates skills in the use of appropriate technologies to complete a range of tasks.
  • Frames written responses in a descriptive manner.

Band 3

  • Communicates using basic industry and enterprise terminology.
  • Demonstrates an understanding of the performance required in a limited range of work tasks.
  • Demonstrates a basic knowledge and understanding relevant to specific competencies.
  • Displays a limited understanding of legislation that applies to the business services industry.
  • Demonstrates basic skills in problem solving to manage a range of tasks to achieve outcomes.
  • Exhibits a general understanding of enterprise procedures and policies.
  • Demonstrates skills in the use of appropriate technologies to complete a range of tasks.
  • Frames written responses using unsupported generalisations.

Band 2

  • Communicates using non-industry specific terms.
  • Demonstrates a superficial understanding of the performance required in a limited range of work tasks.
  • Demonstrates a limited knowledge and understanding relevant to specific competencies.
  • Displays an elementary understanding of legislation that applies to the business services industry.
  • Demonstrates elementary skills in problem solving to complete tasks.
  • Exhibits some understanding of enterprise procedures and policies.
  • Demonstrates elementary skills in the use of technologies to complete a task.
  • Frames written responses using unsupported generalisations and irrelevant material.

Band 1

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