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Retail Services Curriculum Framework – Stage 6 Syllabus – Part B

For implementation from 2008

  • Retail Services (120 indicative hours)
  • Retail Services (240 indicative hours)

Part B of the syllabus contains the units of competency from the Training Package including HSC requirements and advice for each mandatory unit.

Retail Services Curriculum Framework Part B
PDF (518 pages, 1.8 MB)
Published 25 October 2007
Introduction to Part B
PDF (10 pages, 65 KB)
Word (10 pages, 155 KB)
Published 25 October 2007
Units of competency
Unit title Unit code and PDF download Unit code and Word document download publication date
Apply point-of-sale handling procedures SIRXCCS001A (10 pages, 110 KB) SIRXCCS001A (10 pages, 150 KB) 25 October 2007
Interact with customers SIRXCCS002A (12 pages, 110 KB) SIRXCCS002A (112 pages, 135 KB) 25 October 2007
Organise and maintain work areas SIRXCLM001A (6 pages, 65 KB) SIRXCLM001A (6 pages, 80 KB) 25 October 2007
Communicate in the workplace SIRXCOM001A (13 pages, 115 KB) SIRXCOM001A (13 pages, 145 KB) 25 October 2007
Operate retail technology SIRXICT001A (5 pages, 55 KB) SIRXICT001A (5 pages, 70 KB) 25 October 2007
Work effectively in a retail environment SIRXIND001A (16 pages, 140 KB) SIRXIND001A (16 pages, 150 KB) 25 October 2007
Perform stock control procedures SIRXINV001A (10 pages, 95 KB) SIRXINV001A (10 pages, 120 KB) 25 October 2007
Apply safe working practices SIRXOHS001A (15 pages, 130 KB) SIRXOHS001A (15 pages, 140 KB) 25 October 2007
Minimise theft SIRXRSK001A (8 pages, 90 KB) SIRXRSK001A (8 pages, 100 KB) 25 October 2007
Merchandise products SIRXMER001A (110 pages, 35 KB) SIRXMER001A (10 pages, 135 KB) 25 October 2007
Sell products and services SIRXSLS001A (12 pages, 125 KB) SIRXSLS001A (12pages, 145 KB) 25 October 2007
Advise on products and services SIRXSLS002A (7 pages, 85 KB) SIRXSLS002A (7 pages, 100 KB) 25 October 2007
Apply retail food safety practices SIRRFSA001A (14 pages, 135 KB) SIRRFSA001A (14 pages, 160 KB) 25 October 2007
Merchandise food products SIRRMER001A (14 pages, 140 KB) SIRRMER001A (14 pages, 170 KB) 25 October 2007
Advise on food products and services SIRRRPK001A (7 pages, 85 KB) SIRRRPK001A (7 pages, 100 KB) 25 October 2007
Pack and display meat products SIRRMER002A (16 pages, 145 KB) SIRRMER002A (16 pages, 190 KB) 25 October 2007
Advise on meat products SIRRRPK002A (8 pages, 90 KB) SIRRRPK002A (8 pages, 105 KB) 25 October 2007
Prepare and display fast food items SIRRMER003A (16 pages, 145 KB) SIRRMER003A (16 pages, 200 KB) 25 October 2007
Advise on fast food products SIRRRPK003A (7 pages, 85 KB) SIRRRPK003A (7 pages, 100 KB) 25 October 2007
Prepare and display bakery products SIRRMER004A (15 pages, 145 KB) SIRRMER004A (15 pages, 180 KB) 25 October 2007
Advise on bakery products SIRRRPK004A (8 pages, 90 KB) SIRRRPK004A (8 pages, 110 KB) 25 October 2007
Retail fresh, frozen and live seafood SFIDIST202B (14 pages, 125 KB) SFIDIST202B (14 pages, 160 KB) 25 October 2007
Advise on seafood products SIRRRPK005A (8 pages, 90 KB) SIRRRPK005A (8 pages, 110 KB) 25 October 2007
Confirm wholesale business practices SIRWIND001A (10 pages, 100 KB) SIRWIND001A (10 pages, 130 KB) 25 October 2007
Sell products and services to business customers SIRWSLS001A (13 pages, 130 KB) SIRWSLS001A (13 pages, 160 KB) 25 October 2007
Comply with legislative requirements affecting business activities SIRXGLC003A (12 pages, 120 KB) SIRXGLC003A (12 pages, 130 KB) 25 October 2007
Handle mail BSBCMN212A (7 pages, 75 KB) BSBCMN212A (7 pages, 95 KB) 25 October 2007
Apply retail office procedures SIRXADM001A (6 pages, 70 KB) SIRXADM001A (6 pages, 100 KB) 25 October 2007
Coordinate retail office SIRXADM002A (6 pages, 80 KB) SIRXADM002A (6 pages, 110 KB) 25 October 2007
Use business technology BSBCMN205A (5 pages, 65 KB) BSBCMN205A (5 pages, 75 KB) 25 October 2007
Use basic computer technology ICTCC120A (4 pages, 55 KB) ICTCC120A (4 pages, 80 KB) 25 October 2007
Use an enterprise information system ICTCC121A (4 pages, 55 KB) ICTCC121A (4 pages, 80 KB) 25 October 2007
Process sales ICTCC241A (5 pages, 60 KB) ICTCC241A (5 pages, 90 KB) 25 October 2007
Use computers as part of business and e-commerce processes SIRXICT002A (7 pages, 80 KB) SIRXICT002A (7 pages, 105 KB) 25 October 2007
Accept prescriptions and deliver medicine SIRPDIS001A (6 pages, 75 KB) SIRPDIS001A (6 pages, 95 KB) 25 October 2007
Deliver prescription medicines to customers outside the pharmacy SIRPDIS002A (6 pages, 75 KB) SIRPDIS002A (6 pages, 90 KB) 25 October 2007
Support the sale of pharmacy and pharmacist-only medicines SIRPPKS001A (6 pages, 70 KB) SIRPPKS001A (6 pages, 80 KB) 25 October 2007
Identify, locate and sell products related to allergies SIRPPKS002A (5 pages, 65 KB) SIRPPKS002A (5 pages, 100 KB) 25 October 2007
Identify, locate and sell analgesic and anti-inflammatory products SIRPPKS003A (5 pages, 65 KB) SIRPPKS003A (5 pages, 80 KB) 25 October 2007
Identify, locate and sell baby and infant care products SIRPPKS004A (5 pages, 65 KB) SIRPPKS004A (5 pages, 80 KB) 25 October 2007
Identify, locate and sell cough and cold products SIRPPKS005A (5 pages, 60 KB) SIRPPKS005A (5 pages, 80 KB) 25 October 2007
Identify, locate and sell eye, ear and oral care products SIRPPKS006A (5 pages, 65 KB) SIRPPKS006A (5 pages, 80 KB) 25 October 2007
Identify, locate and sell products for gastro-intestinal conditions SIRPPKS007A (5 pages, 65 KB) SIRPPKS007A (5 pages, 80 KB) 25 October 2007
Identify, locate and sell first aid and wound care products SIRPPKS008A (5 pages, 65 KB) SIRPPKS008A (5 pages, 80 KB) 25 October 2007
Identify, locate and sell products for skin and fungal conditions SIRPPKS009A (5 pages, 65 KB) SIRPPKS009A (5 pages, 80 KB) 25 October 2007
Complete debtor processes SIRWFIN001A (6 pages, 70 KB) SIRWFIN001A (6 pages, 85 KB) 25 October 2007
Balance point-of-sale terminal SIRXFIN001A (4 pages, 60 KB) SIRXFIN001A (4 pages, 75 KB) 25 October 2007
Perform retail finance duties SIRXFIN002A (4 pages, 65 KB) SIRXFIN002A (4 pages, 95 KB) 25 October 2007
Package goods TDTA1197B (6 pages, 80 KB) TDTA1197B (6 pages, 90 KB) 25 October 2007
Pick and process orders TDTA1297B (6 pages, 75 KB) TDTA1297B (6 pages, 100 KB) 25 October 2007
Despatch stock TDTA2197B (7 pages, 80 KB) TDTA2197B (7 pages, 100 KB) 25 October 2007
Shift materials safely using manual handling methods TDTD197B (6 pages, 75 KB) TDTD197B (6 pages, 105 KB) 25 October 2007
Move materials mechanically using automated equipment TDTD1397B (6 pages, 65 KB) TDTD1397B (6 pages, 85 KB) 25 October 2007
Process purchases SIRWINV001A (6 pages, 70 KB) SIRWINV001A (6 pages, 90 KB) 25 October 2007
Maintain and order stock SIRXINV002A (6 pages, 75 KB) SIRXINV002A (6 pages, 110 KB) 25 October 2007
Provide marketing and promotion program support SIRXMPR002A (4 pages, 60 KB) SIRXMPR002A (4 pages, 70 KB) 25 October 2007
Conduct telemarketing SIRXMPR003A (8 pages, 85 KB) SIRXMPR003A (8 pages, 115 KB) 25 October 2007
Create a display SIRXMER005A (5 pages, 65 KB) SIRXMER005A (5 pages, 85 KB) 25 October 2007
Develop product knowledge BSBSLS301A (5 pages, 60 KB) BSBSLS301A (5 pages, 85 KB) 25 October 2007
Recommend health and nutritional products SIRXRPK001A (6 pages, 65 KB) SIRXRPK001A (6 pages, 80 KB) 25 October 2007
Recommend hair, beauty and cosmetic products and services SIRXRPK002A (6 pages, 70 KB) SIRXRPK002A (6 pages, 85 KB) 25 October 2007
Recommend specialised products and services SIRRRPK014A (9 pages, 85 KB) SIRRRPK014A (9 pages, 120 KB) 25 October 2007
Process postal outlet transactions SIRRPOS001A (5 pages, 35 KB) SIRRPOS001A (5 pages, 105 KB) 25 October 2007
Handle mail received in a retail environment SIRRPOS002A (6 pages, 65 KB) SIRRPOS002A (6 pages, 80 KB) 25 October 2007
Deliver mail in a retail environment SIRRPOS003A (5 pages, 60 KB) SIRRPOS003A (5 pages, 80 KB) 25 October 2007
Access product and service performance data SIRXPRO008A (4 pages, 60 KB) SIRXPRO008A (4 pages, 80 KB) 25 October 2007
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