Retail Services Curriculum Framework – Performance Band descriptions

The typical examination performance in this band:

Band 6

Consistently and correctly communicates using precise industry and enterprise terminology, in a manner appropriate to the audience and situation in the workplace.
Demonstrates a thorough understanding and application of the performance required in a range of retail situations.
Applies an in-depth knowledge and understanding relevant to specific units of competency.
Evaluates all stages of the selling process to solve specific problems.
Demonstrates a comprehensive understanding of retail practices and procedures relating to point of sale, stock control, theft and OHS.
Demonstrates critical judgement and sound reasoning to select, organise, synthesise and evaluate relevant information from a variety of sources.

Communicates, using specific industry and enterprise terminology, in a manner appropriate to the audience and situation in the workplace.
Demonstrates a detailed understanding and application of the performance required in a range of retail situations.
Demonstrates a detailed knowledge and understanding relevant to specific units of competency.
Analyses all elements of the selling process to solve specific problems.
Demonstrates a thorough understanding of retail practices and procedures relating to point of sale, stock control, theft and OHS.
Demonstrates accomplished judgement and reasoning to select, organise and evaluate relevant information from a variety of sources.

Communicates, using industry and enterprise terminology, in a manner appropriate to the workplace.
Demonstrates a sound understanding and application of the performance required in a range of retail situations.
Demonstrates a sound knowledge and understanding relevant to specific units of competency.
Analyses elements of the selling process to solve specific problems.
Demonstrates a general understanding of retail practices and procedures relating to point of sale, stock control, theft and OHS.
Frames written responses in a descriptive manner.

Communicates using basic industry and enterprise terminology.
Demonstrates an understanding of the performance required in a limited range of retail situations.
Demonstrates a basic knowledge and understanding relevant to specific units of competency.
Comprehends elements of the selling process and attempts to analyse information to solve problems.
Demonstrates a basic understanding of retail practices and procedures relating to point of sale, stock control, theft and OHS.
Frames written responses using generalisations.

Communicates using non-industry specific terms.
Demonstrates a superficial understanding of the performance required in a limited range of retail situations.
Demonstrates a limited knowledge and understanding relevant to specific units of competency.
Recounts elements of the selling process.
Demonstrates some understanding of retail practices and procedures relating to point of sale, stock control, theft and OHS.
Frames written responses using unsupported generalisations.