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Tourism and Events Curriculum Framework – Stage 6 Syllabus Part B

For implementation from 2009, for Year 11 students.

 

Syllabus Part B (complete document, PDF only)
(PDF, 339 pages, 3.4 MB)
Published 8 October 2008
Appendix 1 - Assessment in the Tourism, Hospitality and Events industries
(PDF, 6 pages, 48 KB)
Published 8 October 2008
Compulsory Units of Competency
Unit title Unit code and PDF download Unit code and Word download Publication Date
Develop and update tourism industry knowledge SITTIND001A (PDF, 11 pages, 288 KB) SITTIND001A (Word, 11 pages, 124 KB) 8 October 2008
Source and provide Australian destination information and advice SITTTSL004A (PDF, 10 pages, 240 KB)
 SITTTSL004A (Word, 10 pages, 124 KB) 8 October 2008
Perform office procedures SITXADM001A (PDF, 9 pages, 260 KB)
 SITXADM001A (Word, 9 pages, 108 KB) 8 October 2008
Work with colleagues and customers SITXCOM001A (PDF, 17 pages, 260 KB)
 SITXCOM001A (Word, 17 pages, 180 KB) 8 October 2008
Work in a socially diverse environment SITXCOM002A (PDF, 10 pages, 220 KB)
 SITXCOM002A (Word, 10 pages, 116 KB) 8 October 2008
Participate in environmentally sustainable work practices SITXENV001A (PDF, 7 pages, 24 KB)
 SITXENV001A (Word, 7 pages, 96 KB) 8 October 2008
Follow health, safety and security procedures SITXOHS001A (PDF, 14 pages, 256 KB)
 SITXOHS001A (Word, 14 pages, 144 KB) 8 October 2008
Operate an online information system SITTTSL001A (PDF, 6 pages, 196 KB)
 SITTTSL001A (Word, 6 pages, 80 KB) 8 October 2008

 

Tourism Stream
Unit title Unit code and PDF download Unit code and Word download Publication Date
Access and interpret product information SITTTSL002A (PDF, 7 pages, 216 KB)
 SITTTSL002A (Word, 7 pages, 96 KB) 8 October 2008
Sell tourism products and services SITTTSL005A (PDF, 12 pages, 288 KB) SITTTSL005A (Word, 12 pages, 132 KB) 8 October 2008
Prepare quotations SITTTSL006A (PDF, 10 pages, 220 KB) SITTTSL006A (Word, 10 pages, 120 KB) 8 October 2008

 

Events Stream
Unit title Unit code and PDF download Unit code and Word download Publication Date
Develop and update event industry knowledge SITXEVT001A (PDF, 10 pages, 228 KB)
 SITXEVT001A (Word, 10 pages, 112 KB) 8 October 2008
Process and monitor event registrations SITXEVT003A (PDF, 9 pages, 268 KB)
 SITXEVT003A (Word, 9 pages, 112 KB) 8 October 2008
Coordinate on-site event registrations SITXEVT004A (PDF, 9 pages, 212 KB)
 SITXEVT004A (Word, 9 pages, 100 KB) 8 October 2008

 

Elective Units of Competency
Elective Pool
Unit title Unit code and PDF download Unit code and Word download Publication Date
Administration
Conduct online research BSBEBUS401A (PDF, 5 pages, 200 KB)
 BSBEBUS401A (Word, 5 pages, 92 KB) 8 October 2008
Source and present information SITXADM002A (PDF, 5 pages, 180 KB) SITXADM002A (Word, 5 pages, 64 KB) 8 October 2008
Client and Customer Service
Apply point-of-sale handling procedures SIRXCCS001A (PDF, 7 pages, 200 KB) SIRXCCS001A (Word, 7 pages, 104 KB) 8 October 2008
Provide visitor information SITXCCS001A (PDF, 5 pages, 180 KB) SITXCCS001A (Word, 5 pages, 72 KB) 8 October 2008
Communication and Teamwork
Deal with conflict situations SITXCOM003A (PDF, 6 pages, 196 KB)
 SITXCOM003A (Word, 6 pages, 76 KB) 8 October 2008
Communicate on the telephone SITXCOM004A (PDF, 5 pages, 176 KB) SITXCOM004A (Word, 5 pages, 68 KB) 8 October 2008
Address protocol requirements SITXCOM006A (PDF, 5 pages, 184 KB) SITXCOM006A (Word, 5 pages, 68 KB) 8 October 2008
Carry out basic workplace calculations TDTE597B (PDF, 4 pages, 228 KB) TDTE597B (Word, 4 pages, 72 KB) 8 October 2008
Computer Operations and ICT Management
Create electronic presentations BSBADM306A (PDF, 6 pages, 208 KB) BSBADM306A (Word, 6 pages, 92 KB) 8 October 2008
Develop keyboard skills BSBCMN108A (PDF, 4 pages, 188 KB)
 BSBCMN108A (Word, 4 pages, 72 KB) 8 October 2008
Use business technology BSBCMN205A (PDF, 4 pages, 192 KB) BSBCMN205A (Word, 4 pages, 80 KB) 8 October 2008
Produce simple wordprocessed documents BSBCMN213A (PDF, 5 pages, 196 KB)
 BSBCMN213A (Word, 5 pages, 84 KB) 8 October 2008
Create and use simple spreadsheets BSBCMN214A (PDF, 6 pages, 200 KB) BSBCMN214A (Word, 6 pages, 92 KB) 8 October 2008
Produce business documents BSBCMN306A (PDF, 5 pages, 192 KB)
 BSBCMN306A (Word, 5 pages, 80 KB) 8 October 2008
Use and maintain electronic mail system BSBEBUS302A (PDF, 5 pages, 196 KB) BSBEBUS302A (Word, 5 pages, 80 KB) 8 October 2008
Communicate electronically BSBEBUS403A (PDF, 6 pages, 212 KB) BSBEBUS403A (Word, 6 pages, 92 KB) 8 October 2008
Creative and Technical Production
Handle physical elements safely during bump-in/bump-out CUETGE15A (PDF, 4 pages, 148 KB) CUETGE15A (Word, 4 pages, 76 KB) 8 October 2008
Finance
Process financial transactions SITXFIN001A (PDF, 4 pages, 172 KB) SITXFIN001A (Word, 4 pages, 68 KB) 8 October 2008
Events
Provide event staging support SITXEVT002A (PDF, 6 pages, 196 KB) SITXEVT002A (Word, 6 pages, 76 KB) 8 October 2008
First Aid
Apply first aid HLTFA301B (PDF, 8 pages, 220 KB) HLTFA301B (Word, 8 pages, 100 KB) 8 October 2008
Guiding
Research and share general information on Australian Indigenous cultures SITTGDE008A (PDF, 6 pages, 192 KB) SITTGDE008A (Word, 6 pages, 72 KB) 8 October 2008
Interpret aspects of local Australian Indigenous culture SITTGDE009A (PDF, 4 pages, 176 KB) SITTGDE009A (Word, 4 pages, 64 KB) 8 October 2008
Inventory
Receive and store stock SITXINV001A (PDF, 5 pages, 184 KB) SITXINV001A (Word, 5 pages, 72 KB) 8 October 2008
Merchandising
Merchandise products SIRXMER001A (PDF, 6 pages, 196 KB) SIRXMER001A (Word, 6 pages, 96 KB) 8 October 2008
Planning and Product Development
Source and package tourism products SITTPPD003A (PDF, 6 pages, 204 KB) SITTPPD003A (Word, 6 pages, 80 KB) 8 October 2008
Risk Management and Security
Provide lost and found facility PRSSO217A (PDF, 4 pages, 172 KB) PRSSO217A (Word, 4 pages, 80 KB) 8 October 2008
Minimise theft SIRXRSK001A (PDF, 5 pages, 184 KB) SIRXRSK001A (Word, 5 pages, 76 KB) 8 October 2008
Sales
Sell products and services SIRXSLS001A (PDF, 6 pages, 192 KB) SIRXSLS001A (Word, 6 pages, 92 KB) 8 October 2008
Advise on products and services SIRXSLS002A (PDF, 4 pages, 184 KB) SIRXSLS002A (Word, 4 pages, 72 KB) 8 October 2008
Tourism Sales and Office Operations
Source and provide international destination information and advice SITTTSL003A (PDF, 6 pages, 204 KB) SITTTSL003A (Word, 6 pages, 80 KB) 8 October 2008
Receive and process reservations SITTTSL007A (PDF, 5 pages, 192 KB) SITTTSL007A (Word, 5 pages, 72 KB) 8 October 2008
Book and coordinate supplier services SITTTSL008A (PDF, 6 pages, 196 KB) SITTTSL008A (Word, 6 pages, 80 KB) 8 October 2008
Process travel-related documentation SITTTSL009A (PDF, 7 pages, 204 KB) SITTTSL009A (Word, 7 pages, 84 KB) 8 October 2008
Venue and Facility Operations
Usher patrons CUEFOH04B (PDF, 4 pages, 148 KB) CUEFOH04B (Word, 4 pages, 80 KB) 8 October 2008
Provide venue information and assistance SITTVAF001A (PDF, 5 pages, 176 KB) SITTVAF001A (Word, 5 pages, 68 KB) 8 October 2008
Provide a briefing or scripted commentary SITTVAF002A (PDF, 5 pages, 188 KB) SITTVAF002A (Word, 5 pages, 68 KB) 8 October 2008

 

Specialisation study units of competency
Details of the specialisation study units of competency are available in the Tourism, Hospitality and Events Training Package (SIT07) or from the National Training Information Service.
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