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Performance Band Descriptors — 2014 Higher School Certificate

2014 Retail Services Examination Performance Band Descriptors and State Performance

2 unit Retail Services Examination

2014 Candidature - 1025

Band 6
(0.39%)

Consistently, accurately and appropriately communicates using precise industry terminology. Demonstrates thorough understanding of the work performance required in a retail services industries context. Applies in-depth knowledge and understanding relevant to customer service; safety; sales and security; and working in the industry. Demonstrates extensive understanding of retail general selling or food selling or community pharmacy. Demonstrates comprehensive understanding of practices and procedures relating to selling, point-of-sale, theft prevention and stock loss and their importance in the retail services work environment. Demonstrates critical judgement and sound reasoning to select, organise, synthesise and evaluate relevant information from a variety of sources.
Band 5
(18.43%)

Communicates using specific industry terminology, in a manner appropriate to the audience and situation. Demonstrates detailed understanding of the work performance required in a retail services industries context. Demonstrates detailed knowledge and understanding relevant to customer service; safety; sales and security; and working in the industry. Demonstrates understanding of retail general selling or food selling or community pharmacy. Demonstrates thorough understanding of practices and procedures relating to selling, point-of-sale, theft prevention and stock loss and their importance in the retail services work environment. Demonstrates accomplished judgement and reasoning to select, organise and evaluate relevant information from a variety of sources.
Band 4
(40.87%)

Communicates, using industry terminology, in a manner appropriate to the workplace. Demonstrates sound understanding of the work performance required in a retail services industries context. Demonstrates sound knowledge and understanding relevant to customer service; safety; sales and security; and working in the industry. Demonstrates basic understanding of retail general selling or food selling or community pharmacy. Demonstrates general understanding of practices and procedures relating to selling, point-of-sale, theft prevention and stock loss and their importance in the retail services work environment. Frames written responses in a descriptive manner.
Band 3
(27.51%)

Communicates using basic industry terminology. Demonstrates some understanding of the work performance required in a retail services industries context. Demonstrates basic knowledge and understanding relevant to customer service; safety; sales and security; and working in the industry. Demonstrates limited understanding of retail general selling or food selling or community pharmacy. Demonstrates limited understanding of practices and procedures relating to selling, point-of-sale, theft prevention and stock loss and their importance in the retail services work environment. Frames written responses using generalisations.
Band 2
(11.31%)

Communicates using non-industry specific terms. Demonstrates minimal understanding of the work performance required in a retail services industries context. Demonstrates limited knowledge and understanding relevant to customer service; safety; sales and security; and working in the industry. Displays elementary understanding of retail general selling or food selling or community pharmacy. Demonstrates some understanding of practices and procedures relating to selling, point-of-sale, theft prevention and stock loss and their importance in the retail services work environment. Frames written responses using unsupported generalisations.
Band 1
(1.46%)

A mark in this band indicates that the student has achieved below the minimum standard expected.
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