2013 Notes from the Marking Centre – Retail Services
Introduction
This document has been produced for the teachers and candidates of the Stage 6 Retail Services course. It contains comments on candidate responses to the 2013 Higher School Certificate examination, highlighting their strengths in particular parts of the examination and indicating where candidates need to improve.
This document should be read along with:
- the Retail Services Curriculum Framework Stage 6 Syllabus
- the 2013 Higher School Certificate Retail Services examination
- the marking guidelines
- advice for candidates attempting VET examinations
- Advice for HSC students about examinations
- other support documents developed by the Board of Studies, Teaching and Educational Standards NSW to assist in the teaching and learning of Retail Services in Stage 6.
Section II
Candidates showed strength in these areas:
- providing relevant retail and work practice examples (Qs.16–21)
- use of retail terminology (Qs.18, 19, 21)
- correctly calculating missing amounts in retail documentation (Q.17)
- interpreting different types of retail documentation (Q.17)
- being aware of legislation relevant to the retail industry (Q.21).
Candidates need to improve in these areas:
- answering all parts of each question
- supporting answers with relevant retail examples and work practices
- using correct retail industry terminology.
Section III
Candidates showed strength in these areas:
- identifying a range of appropriate strategies
- recognising the need to process and store stock both safely and efficiently.
Candidates need to improve in these areas:
- using appropriate industry terminology and industry examples.
Section IV
Candidates showed strength in these areas:
- addressing each part of the question in full
- understanding merchandising and display techniques
- knowledge of current legislation and retail work practices.
Candidates need to improve in these areas:
- knowledge of industry and curriculum requirements.
NSW Government